Three Tier System [England]

Everything laid out on this page is subject to the Three Tier System operating in England. A summary of relevant points are outlined below. This is taken from the Local restriction tiers: what you need to know document. Customers will be informed about the restrictions using booking information, signage and verbal reminders on arrival. 

Tier 1: All Open With Restrictions

  • Mask are Mandatory: unless actively taking part in an activity, or exempt
  • Rule of Six (indoors and outdoors)


Tier 2: All Open With Heavier Restrictions

  • Masks are Mandatory
  • Rule of Six (outdoors)
  • No socialising outside of your household / support bubble (indoors)
  • Crazy Climb bookings must be from one household and avoid other households
  • Adults Private Lessons for single households only in Redpoint (no other adult lessons)
  • Rock Monkeys remains open as it is a “supervised physical activity for under 18s”
  • Alcohol only served as part of a substantial meal
  • Last orders at 10pm, closed by 11pm. 

Tier 3: Open But No Adult Lessons or Cafe

  • Masks are Mandatory
  • Rule of Six (outdoors)
  • No socialising outside of your household / support bubble
  • Crazy Climb bookings restricted to under 18s only
  • Crazy Climb bookings must be from one household and avoid other households
  • Rock Monkeys sessions continue

Under 18 sessions are exempt as they are “supervised physical activity for under 18s”

  • No adult lesson available
  • Cafe closes

General Covid-19 info:

Below you will find information on what has changed to keep everyone as safe as possible. Most of this can be found on our social media but here you can find pretty much everything as it stands now, so you know what to expect when you come back for a climb with us again. 

Face Masks / Coverings

By law you must wear a face mask in our centre, except while climbing, exercising, eating or drinking – unless you are defined by the government as exempt (for example, children under 11 years). Disposable masks will be available to buy from reception. Our team are likely to wear a visor and a mask during sessions. Please respect their space and do not go close to them unnecessarily.

Rule of Six (instruction)

From Thursday 24th September. You can only come to the centre in a maximum group size of 6.  This includes participants and spectators. We are not allowing bookings of more than five participants under the age of 18.  Each group can bring only one adult spectator/supervisor.  You are not permitted to be in the centre in a group of more than 6 and should you see people you know you must still remain in your group.

In a given session (such as Crazy Climb) there may be more than 6. But you must stick to your booked group throughout your time in the centre.

Rule of Six (for climbers in Tier 1)

You must not hang out in a group of more than 6 in the centre. Ideally you would arrive with a friend and stay together and not interact with anyone else. But it is your own (and our) legal responsibility to avoid hanging out in a group of more than 6.

No Socialising Outside of you Household (Tier 2&3)

When in Tier 2 or 3 you may not socialise with those outside of your household or support bubble.

Capacity Management 

A big issue with the old way of doing things was that we never had any idea how many people would come on any given day. This was not really an issue in the past as we rarely got to a stage where we hit our absolute capacity. But now each centre will have a max capacity much lower than what it used to be (we will start with around 80 people and see how it goes from there). 

It would be very annoying to turn up to the wall only to find that we are full and you have to wait outside in the rain for someone else to leave. 

So we have set up an online slot booking system. That way you can find the space that works for you. Turn up at that time and you will know that you have 2hrs to climb.  Most slots will be for 2.5hrs but will include arrival, checking in, your session and leaving. 

Members (monthly subscription or pre-paid) will be able to book a week in advance.

All other payment methods (PAYG, Punch Card, MoveGB) will be able to book at least 72hrs in advance. 

The cafe is open and can be used before during or after your session. However, if using it after your session please pack up all your things so that you do not need to go back into the wall after to collect it.


Route Setting

In Redpoint a few of the lead routes share the same lower off. Or the lines are pinched closer together at the top than the bottom. So we will be stripping a couple of these lines to make sure you don’t start up a line socially distanced but then suddenly find someone lowering down on top of you. We’ll also strip some of the corner lines so that there is plenty of space for belaying. 

We are also going to do a little transformation of the Taunton Leisure Boulder (the one next to the cave). We will be turning this into a circuit board, rather than straight up boulders, and we will be stripping the slab to give more standing around space. This is an experiment really, something we have been toying with for a while so now seems like a good time to try it out. 

Other than that it will be business as usual with regular setting from our incredible setting team. Chomping at the bit to create some masterpieces after 3 months climbing around their kitchens. 


Liquid Chalk & Hand Sanitiser

We have been working closely with @massifclimbing to create a liquid chalk / hand sanitiser solution. 

On a busy day in winter you will have seen that the chalk in the air can get a bit out of hand. We have been looking for a solution and feel we have found one in Liquid Chalk!

During lockdown we’ve been talking a lot with Tad from Massif about the possibility of liquid chalk acting as a hand sanitiser. Unfortunately the short answer is that liquid chalk is not recognised as a hand sanitiser. The WHO has very specific requirements and ingredients for hand sanitiser. The alcohol content alone does not make it work. It may well do the job but it also may well not. 

Most hand sanitisers have a lot of “gel” in them to make your hands feel moisturised after using them. Not exactly what you want before you climb. So Massif have created us a customised hand sanitiser with the minimum gel allowable, available around the centre. So you sanitise your hands, then use Liquid Chalk, then crush. The result is actually really impressive. It’s the best liquid chalk we’ve ever used! 

You can buy Massif Liquid Chalk in small re-fillable bottles or larger 200ml bottles at reception.

You will be allowed to use loose chalk as well, if you feel you need to, but we will be encouraging you to use as little as possible to help us keep the place clean and the air quality high. 


Opening Times & Staff Bubbles

A big risk to the business going forward is the “track and trace” system. Although we are super happy for the system to be in place as soon as possible it means we have to be careful about staff getting too close to each other for long periods of time. So we are putting receptionists into “bubbles” that work together. That way if one has to isolate we don’t have to isolate the whole team and shut. 

What that means is we would like just one team to work for the whole day. But we used to be open from early to late every day. Which is a bit much to ask the team to be in for such a long shift. So we are looking initially to reduce our opening hours. This will be confirmed closer to opening but we will open around mid-day and close around 9.30pm on weekdays. We should be open normal…ish hours on weekends.

We are sorry to make this change for weekdays and as soon as we can we’ll go back to normal opening hours. 



Before opening back up we are doing a big spring clean. It’s such a great opportunity to do it when no-one is around, and it’ll be nice for the place to feel fresh. Hoovering under the boulder matting carpets is top of the agenda to help with the air quality along with a general wipe down of ALL the surfaces. 

During the day we will be actively cleaning more than we used to in certain areas like the changing rooms and lockers. 

The gym will be open but we will encourage you to sanitise your hands before you go in. And there will be some cleaning equipment in there (spray, etc) so you can clean the mats or bars if you wish. The fingerboards we’d rather you did not spray but we definitely want you to sanitise your fingers before using them. 

We cannot guarantee that everything you touch in the centre will be perfectly clean. We cannot clean the holds between every use for example, so can’t keep the centre to the standard of a hospital or a clinical setting. But we can give you the best opportunity to keep your hands clean, by providing hand sanitiser and soap, and ensure the capacity is low enough that you can keep some distance from your friends and fellow climbers. 


One Way Systems

In order for us to manage the groups we will be operating a one-way system through the centres. This is mainly so that when the last group are leaving and the next group are arriving they do not have to barge past each other. We are setting up some of our fire doors as the new exits to help with this. 

There will be signs around the centre, and staff will guide you but please be aware and help us to keep this system working. 

The One Way System will change / stop after the last customers have arrived. When there is no more queue we will allow those that have already climbed to come back through reception and go to the cafe / bar if they wish. There will be limited capacity in line with government guidelines but won’t it be great to have a post climb pint again!


Supervising Children

We have opened back up for adults to supervise their own children, but you must book this via the new booking system. We have limited the slots per day that we will allow children in so please make sure you book it up as soon as you can. 

Please make sure to read the Supervising Minors page first to make sure you know what is expected of you as the adult in charge.


Instructed Sessions

We have brought back Crazy Climb and Private Lessons as of August and now have Rock Monkeys (@ redpoint) and Boulder Monkeys (@flashpoint) available starting in October.



Lockdown 3.0

Bristol (along side the rest of the UK) is in Lockdown. This means we have had to close our doors once more. 

If you have a booking with us we will be in touch very soon to offer you a voucher / refund. 

If you have a membership with us we will also be in touch by email to ask you what to do with your fees over the next couple of months.

If you want to support us, click here

(some free ways to help and / or you can donate £££ if you are able).